Questions Answers 1. Q: How do I find and purchase products on Our Store? A: Use the menus on the left of the page to browse Our Store by category. You can also search for a specific item by using the "SEARCH" box, located in the upper left part of the home page of the store. To access more information or purchase an item, click on the product image and you will be taken to the item's product detail page.
When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. If you decide that you don't want a particular product, go to your shopping cart and click "Delete". Once you have all the items you wish to purchase, click the "CHECKOUT" button.
10. Q: How does the online site security work? A: Protecting your personal and order information is our priority. We want you to be able to order from www.Our Store with total confidence. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology - Our On-line Ordering system is the industry standard for encryption technology - to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to www.Our Store. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
11. Q: I have purchased from Our Store previously and I would like to purchase again, how do I do this? A: If you wish to return to the site at a later date and purchase another product, you will need to enter your original login details on the "Order Status" page. If you have forgotten these details, please click on the "Forgotten Password" button and they will be emailed to you. From here you are ready to continue shopping without having to re-enter your contact details.
12. Q: How do I track my order? A: When placing an order on www.Our Store you will be sent an email confirming your order and another once your order has shipped. It is important to provide a valid email address during your order process in order to receive this communication.
You can check the status of your order at any time by going directly to the Order Status section on www.Our Store. Please note that you will need your order number and e-mail address in order to use this feature.
If you have not received an email confirming your order is in process, or have not yet received your shipping confirmation email, please note that this may mean that your order is either still being processed or your shipping confirmation email may be stuck in your email spam filter. Please check your email's junk or spam filter to see if the email is there.
If you have any additional questions about your Our Store order, please contact us.
13. Q: How do I return a product purchased at a Our Store? A: We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you feel the need to return or exchange an item, we will gladly make it happen.
Merchandise can be returned for a refund or exchange for any reason within 30 days of the date of purchase. After 30 days, merchandise must be unworn and unwashed to receive a refund or exchange. Refunds will be issued based on the original form of payment.
Without a receipt: Merchandise originally purchased from our store can be returned for an exchange at the current selling price if the item is unworn and unwashed.
Reserving the Right: Our Store reserves the right to make adjustments to the Return Exchange policy. Special circumstances may require partnership with corporate business partners.
14. Q: How do I cancel a Our Store order? A: We begin processing Our Store orders immediately. For this reason, we have a small window of time in which we can cancel an order.
Please contact us and we will make every effort to cancel your order.
15. Q: Can I Ship to Multiple Addresses? A: We'll be happy to ship items from one order to multiple addresses. For your protection, we will be unable to change your address once your order has been submitted. Please double check your shipping information before you submit your order. Our Store only ships within the 28 countries and regions.
Free ground shipping on orders of $60 or more (before shipping and tax) applies to the first shipping address. All additional shipping addresses within the order are charged for shipping.
Shipping charges are calculated after all discounts and promotion codes have been applied to the order.
16. Q: Why am I getting an error when I try to pay with my credit card? A: If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing if your three orders or more did not go through.
17. Q: Why was my credit card charged if my order did not go through? A: If you did not receive an order confirmation number at the end of the transaction, your order was not completed. Our Store will reserve funds for purchases from credit cards. These reserved funds will appear back on to your credit card within 24-48 hours. All successful orders that receive an order confirmation number will be billed the charged amount when the item is shipped from our warehouse.
If you have any trouble completing your Our Store order, please don't hesitate to contact us via Email.
18. Q: What are the shipping options and delivery timeframes for orders placed on Our Store? A: The Our Store team processes orders 24 hours a day, 7 days a week . Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 24 hours normally. The second part is the shipping time. This is the time that takes for the package to be delivered by the couriers to the destination. EMS is the main shipping method we choose to deliver goods, and it normally takes 7-10 work days, the slow shipping method normally takes 7-15 work days.
19. Q: What are your shipping costs? A: We do free shipping with orders of $ 60 or more, this applies to the following countries only. Australia, Belgium, Canada, Denmark, Finland, France, Germany , Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United Stated. The goods will generally be delivered within 12-24 hours of acceptance of the order. Orders could not be cancelled once the goods shipped. Please check with our Shipping Policy for more details.
2. Q: How do I place an order on Our Store? A: Finding Products Use the menus on the left of the page to browse Our Store by gender and category. While browsing product pages, you can use the sort options on the left-hand side of the screen to find exactly what you're looking for. You can also search for a specific item by using the SEARCH box, located in the upper part of every page of Our Store. To access more information or purchase an item, click on the product image and you will be taken to the item's product detail page.
Using the Shopping Cart To place a product in your shopping cart, select size and quantity, and then click the "Add to Cart" button on the right side of the product detail page. By clicking the link in the upper right-hand corner of your screen, you may view your shopping cart at any time. This allows you to add, change or delete items whenever you like. Please note: an e-mail address is needed to place an order online.
Purchasing When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. If you decide that you don't want a particular product, click "Remove Item". Once you have all the items you wish to purchase, click the CHECKOUT button.
Shipping and Billing After clicking "CHECKOUT," you'll need to provide your shipping information, shipping method, payment information, and billing information. You can ship an order to more than one address. We accept Visa, MasterCard, as methods of payment. The billing address must be entered exactly as it appears on your credit card statement. If you are using a credit card, enter your name in the order entry form exactly as it appears on your credit card. Then fill out your credit card billing address as it appears on your credit card statement. We need this information to take your order and validate your account, but will charge your credit card only when the product is shipped* (within 48 hours of order placement, depending on your preferred shipping method). To change or make corrections to this information, highlight the area you want to change and enter the new information. Please include your daytime phone number in case we need to speak with you about your order.
Review and Place Your Order Be sure to review all of the information you provided, and make any necessary changes before clicking the "PLACE ORDER" button. For your protection, we will be unable to change your address once your order has been submitted. Please double check your shipping information before you submit your order. Nike only ships within the United States. We are currently unable to accept or ship international orders. After placing your order, you will receive an order confirmation page with your order number. We will also send you a confirmation e-mail message containing the details of your order.
20. Q: I place an order less than $60, how much do I need to pay for the shipping? A: If you place an order less than $60, the shipping fee would depend on what kind of methods you choose from. EMS Express: $10 per item, DHL: $20 per item. But you will receive free shipping if you place orders of $60 or more. The more you order, the better discount you will get.
3. Q: How do I convert a women's shoe size to a men's shoe size? A: Women's shoes are made on a narrower last (the foot-shaped form used in making shoes) than men's. In addition, the heel on a woman's shoe is narrower than the forefoot width. Men's shoes have the same width at the forefoot and heel.
Women can wear men's shoes by converting their size to men's by subtracting 1.5 from their numeric size. For example, if you are a size 8 in women's, you would try a 6.5 in men's sizes. This is a loose conversion and doesn't change the difference in width and forefoot-to-heel ratios.
Use the table below to help you find your men's size.
Size Conversion Women's converts to Men's Women's converts to Men's 5 3.5 10 8.5 5.5 4 10.5 9 6 4.5 11 9.5 6.5 5 11.5 10 7 55 12 10.5 7.5 6 12.5 11 8 6.5 13 11.5 8.5 7 13.5 12 9 7.5 14 12.5 9.5 8 14.5 13
4. Q: What are the accepted forms of payment? A: Our Store accepts payment by valid Credit Cards only - Visa, MasterCard and American Express. Debit cards with a Visa or MasterCard logo are also acceptable. Payment by cash, cheque, money orders, government subsidized program card, gift card, personal check or store charge account is unavailable.
5. Q: Do you do international deliveries? A: We do shipping to those countries and regions including Australia, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong, Ireland, Italy, Japan, Korea, Republic of Malaysia, Netherlands, New Zealand, Norway, Portugal, Russian Federation, Spain, Switzerland, Taiwan, United Kingdom and United States.
6. Q: How do I change my order after it has been placed? A: Please send us Email us to change your order where possible we will accommodate. If your order has been already customized, as per our returns policy we will not be able to adjust it.
7. Q: What happens if a product is not available? A: Due to the popularity of some product exclusive we may sell out at times of an item you wish to purchase. Should additional product become available we will redisplay this on the website. Back orders will not be accepted.
8. Q: My order has shipped but not arrived, what does this mean? A: All orders will take up to 3 business days to be delivered from your date of purchase. If it is past 5 days, please contact us.
9. Q: How is GST / tax applied? A: A charge of 10% GST is included in the retail price shown for the orders shipped to U.S and U.K.